Privacy Policy

Last updated: September 24, 2025

Overview

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you interact with our website, request quotes, schedule appointments, or receive handyman services. It also describes your choices and rights regarding your personal data. Our goal is to be transparent about our data practices and ensure that you feel confident in how your information is handled.

Quick Summary

We collect only the information necessary to provide quotes, schedule, and deliver services.
We do not sell your personal information to third parties.
We use reputable service providers for hosting, analytics, communications, and payments.
You have control over your data: you can access, update, delete, or opt-out of marketing communications at any time.

Information We Collect

We collect various types of information to provide and improve our services. This includes information you provide directly, data collected automatically, and information obtained from third parties.

Information You Provide Directly

When you interact with our services, you may provide the following information:

Contact Details: Including your name, email address, and phone number, which are necessary for communication and service delivery.
Service Address and Scheduling Preferences: Your address and preferred time windows for service appointments.
Project Details: Information about the services you need, including notes, photos, and material preferences to help us prepare accurate quotes.
Property Access Instructions: Details necessary to access your property to complete the requested work.
Feedback and Communications: Reviews, survey responses, testimonials, or any other feedback you choose to provide.

Information Collected Automatically

As you use our website, certain information is collected automatically to enhance user experience and maintain security:

Device and Usage Data: Information about your device, browser type, pages viewed, time spent on pages, and referring/exit pages.
Approximate Location: Derived from your IP address to determine service coverage areas (this is not precise tracking).
Log and Diagnostic Data: Information used to maintain site reliability, security, and to troubleshoot issues.

Information from Third Parties

We may receive information from third-party services that support our operations:

Payment Confirmations: From payment processors to confirm transactions (note that we do not store full credit card details).
Communication Metadata: From email or SMS providers, such as delivery status and timestamps of messages.

Sensitive Information

We do not intentionally collect sensitive personal data such as government-issued IDs, medical information, or financial account details beyond what is necessary for payment processing. Please refrain from sharing such information unless it is explicitly required for a specific service. In such cases, we will obtain your explicit consent and limit the use of this information to the purpose for which it was provided.

How We Use Information

The information we collect is used to provide, maintain, and improve our services. Specific uses include:

Service Delivery: To prepare accurate quotes, provide recommendations, and coordinate service delivery.
Scheduling and Coordination: To schedule appointments and communicate arrival windows or any changes.
Communication: To inform you about estimates, job status updates, changes, follow-ups, and other service-related matters.
Payment Processing: To process payments securely and provide confirmations or receipts.
Service Improvement: To analyze usage patterns, troubleshoot issues, and enhance the quality and safety of our services.
Marketing and Announcements: To send service tips, promotional offers, or announcements where permitted by law; you can opt out of these communications at any time.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:

Maintain Security and Functionality: Strictly necessary cookies ensure the website operates correctly and securely.
Analyze Usage: Analytics cookies help us understand how visitors interact with the site, allowing us to improve content and performance.
Remember Preferences: Functional cookies store your preferences, such as recently viewed services or personalized settings.

You can manage or disable cookies through your browser settings. However, please note that disabling certain cookies may impact the functionality of our website.

We are committed to protecting your privacy and do not sell your personal information. However, we may share limited data in the following circumstances:

Service Providers: With trusted third parties who assist with hosting, analytics, communications, booking systems, or payment processing. These providers are contractually obligated to protect your data.
Professional Advisors: With legal, accounting, or other professional advisors under strict confidentiality agreements.
Legal Authorities: When required by law, court order, or to protect the safety, rights, or property of our company, customers, or the public.
Business Transfers: In the event of a merger, acquisition, or asset transfer, your data may be shared with successors, with appropriate notice provided where required.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Providing the requested services.
Complying with legal obligations (e.g., tax or accounting requirements).
Resolving disputes or enforcing agreements.

Once the retention period expires, we securely delete or anonymize your data to prevent identification.

Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it. These measures include:

Encryption: Data is encrypted during transmission to prevent unauthorized access.
Access Controls: Limiting access to personal data to authorized personnel only.
Least-Privilege Practices: Ensuring staff only access the data necessary for their role.
Regular Monitoring: Continuously monitoring systems for vulnerabilities and threats.

While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure. We are committed to continuously improving our safeguards.

International Transfers

If your data is transferred across international borders, we ensure it is protected by appropriate safeguards. We comply with applicable data protection laws to ensure your information remains secure regardless of location.

Your Rights

Depending on applicable data protection laws, you may have rights regarding your personal information, including:

Access: Request a copy of the personal data we hold about you.
Correction: Request that inaccurate or incomplete data be updated.
Deletion: Request the deletion of your personal data when it is no longer necessary for the purposes for which it was collected.
Objection: Object to certain types of processing, such as marketing communications.
Restriction: Request that we limit the processing of your data under specific circumstances.
Withdraw Consent: Withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request in accordance with applicable laws and within the required timeframes.

Third-Party Links

Our website may contain links to external sites operated by third parties. These links are provided for your convenience and information. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them. If you believe a child under 13 has provided us with personal information, please contact us immediately so we can investigate and take appropriate action to remove the data.

Marketing Communications

We may send you marketing communications, such as newsletters or promotional offers, if you have opted in to receive them. You can unsubscribe from these communications at any time by:

Clicking the “unsubscribe” link in the email.
Contacting us directly using the information in the “Contact Us” section.

Opting out of marketing communications will not affect service-related communications, such as appointment confirmations or job updates.

Automated Decision-Making

We do not currently use automated decision-making processes or profiling that produce legal or similarly significant effects on you. If we implement such processes in the future, we will provide clear information about them and ensure they comply with applicable data protection laws, including offering opt-out options where required.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. Updates will be posted on this page, and the “Last updated” date at the top of the policy will be revised accordingly. We encourage you to review this policy regularly to stay informed about how we protect your data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us:

Email: [email protected]
Phone: +1 (555) 123-4567
Address: Övezet utca 10, Budapest, 1131

We are committed to addressing your inquiries promptly and will respond within the timeframes required by applicable law.

This privacy policy is effective as of September 24, 2025 and will remain in effect except with respect to any changes in its provisions in the future.